Politique d’expédition
Shipping Fees & Processing Time
We offer FREE Canada local shipping on all orders over CAD 69 (before tax).
Orders are typically processed within 3–5 business days before dispatch.
Once shipped, estimated delivery time is 4–7 business days, depending on your location.
Please note that delivery times may be affected by holidays, natural disasters, or unforeseen events such as pandemics.
Pre-Ordered & Back-Ordered Items
If your order includes pre-ordered or back-ordered items:
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In-stock items will be shipped immediately
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Pre-ordered or back-ordered items will be shipped as soon as they become available
If your order arrives in multiple shipments, rest assured that the remaining items will follow shortly.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email and/or SMS (if a mobile number is provided) containing:
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A tracking number
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A link to track your shipment
Please allow 1–3 business days for tracking information to update.
You may also track your order via our Tracking Page.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered at checkout is accurate.
If you believe you have entered an incorrect address, please contact us immediately at dearyoustore.com@gmail.com.
While we will do our best to assist, we cannot guarantee changes once the order has been processed or shipped.
Returns & Return Shipping
By placing an order with Dear You Shop, customers are responsible for return shipping costs unless otherwise stated.
Please refer to our Refund Policy for detailed return instructions and eligibility.
Lost or Stolen Packages
Dear You Shop is not responsible for lost or stolen packages.
If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly using the details provided on our Tracking Page.
If you need assistance, feel free to reach out to us at dearyoustore.com@gmail.com